Frequently Asked Questions

What must I do if the product arrives damaged?

If your package arrives damaged you may refuse delivery at no cost to you. Please contact us immediately via email info@wigs.co.za.

Can I return or exchange an item I have purchased?

Unfortunately we cannot accept the return or exchange of a product that has been shipped due to health and cleanliness reasons. Please ask for assistance or more details on the product prior to placing the order. You can contact us at info@wigs.co.za and we will assist you with your purchase as far as possible.

What will it cost to send me the products I order?

In order to keep the shipping simple and straightforward we do a door to door service at a flat rate of R 100.00 within South Africa and this includes insurance. The price is the same whether you order 1 piece or 10 pieces.

Can I use the postal service, my own couriers or come and collect the goods?

Yes you can, please specify this when placing the order and we will send you an email with when and how you can collect the goods.

How long will my wig take to arrive?

If the items are in our Cape Town warehouse delivery is about 3 days after confirmation of payment. If we are out of stock of the wig or the colour, we will contact you and provide you with an estimated delivery date.

Do I have to order from the web site?

No, you can email (info@wigs.co.za) or fax us (021) 511-6766 with you order. Please make sure you include all your contact details.

Why don't you have all the wigs in stock?

There are many thousands of different wigs available and they come in different colours and length, it is just not possible to carry all of them in stock. We do however carry an extensive range and have regular shipments from our suppliers for the items we don't have in stock. 

What happens if you don’t have stock in your Cape Town Warehouse?

We will notify you of the delay, and you can decide whether to wait for that particular wig, or whether to order an alternate one.

Can I cancel an order I have placed it?

Yes you can as long as it has not been dispatched; we will however charge a R 100.00 cancellation fee.

How do I store my wig?

The best way to store your wig is to purchase a wig stand or a Styrofoam head for when you are not wearing your wig, an alternative is to store your wig in a box. Please make sure there are no creases when storing the wig in this way. Please read more in the looking after my wig section.

How do I choose a colour?

Because of the different types of computer monitors and their settings the colours are often not displayed correctly on your screen. In order to assist you we have samples of the different colours available on "colour rings" they differ from brand to brand and cost about R250.00 each. Generally the primary colours remain the same for different manufacturers, these are the numbers without a / in them. When a / is added it means the colour of the wig is a combination of the colours. For example : 1 is jet black and , 8 is light brown, the colour 1/8 will mean a combination of the two colours. The amounts added and the positioning of the colours make each manufacturers final product different.
For more details please view our page on colours.

Can wearing a wig damage my natural hair?

Wigs are a fun fashion accessory, there to help you do away with bad hair days and help you look younger and more beautiful, and will not damage your natural hair.

Can I adjust the wig to make it bigger or smaller to fit my head?

By adjusting the Velcro tabs located at the back / bottom of the cap you can alter the size so you get a perfect fit, you can also attach the wig with hair clips.

Why is the selection of petite wigs or large cap wigs so limited?

About 5% of women require a petite cap size and about 94% require a medium cap size with the reminder requiring a large size. The manufacturers therefore make a larger selection of wigs for the medium cap size user as this is the biggest market section.

Is it possible to wear glasses with my wig?

Yes, wigs have "open ear tabs" so glasses can be worn with a wig.

How do I take care of my wig?

Please read the page on caring for your wig.

Can I use normal shampoo on my wig?

NO! You must use products especially designed for wigs. Please read the page on caring for your wig.

Can I cut and restyle my wigs?

We do not recommend it because they might alter and lose the style of your wig. If you find that the fringe on your new wig is too long you can trim it to suit your face, however we recommend you get your hairdresser to it.

Can I take my new wig out of the packaging and wear immediately?

We would advise you to shake out your wig as unwanted creases can occur due to the wigs being tightly packaged. To remove these creases spray water onto the affected area, shake it out gently and let the wig dry naturally. This immediately brings out the beauty of your wig.

Why is it so difficult to get consistent quality human hair?

Human hair quality is inconsistent because humans are different thus making there hair different, however human hair can also be processed badly, turning good hair into a bad product.

Which should I choose, synthetic or human hair?

It is important to know and understand the differences between synthetic and human hair.
First of all, synthetic wigs are almost indistinguishable from human hair and it is surprisingly  difficult to tell the difference just by look and feel.
Choosing between a synthetic wig and human hair largely depends on your lifestyle and budget.
If you are looking for a wig that is easy to maintain and less expensive, then a synthetic piece would be a good choice.  You cannot style the synthetic wig with curling irons, blow dryers or hot rollers without the danger of permanently damaging the wig.
A human hair wig is more natural looking and  can be cut and styled to suit your personal taste. They are however more expensive and require more care, they have to be shampooed, dried, styled and conditioned, just like your natural hair. If you are planning to wear the wig everyday and would like to have the option to curl the wig then a human hair wig would be the best choice.

How often must I clean my wig?

This will depend on you and you're lifestyle, it is however suggested that you clean it after 10-15 days of use.

How do I clean my wig?

To wash the wig simply fill a basin with lukewarm water, add a small amount of wig shampoo (around  the size of a R5 coin). Swish the wig gently in the basin. Rinse thoroughly in cool water. Shake out and hang to drip dry or use a soft towel to lightly blot dry, and then let it dry naturally.  Do not brush, blow dry or heat style while wet this can permanently damage the wig. Please take note to only use hair products and accessories specifically manufactured for wigs, as other products can and will cause long-term damage to your wig.

How can I pay for my wig?

We accept Visa and Mastercard credit card payments, you may send your credit card information via fax, snail mail or over the Internet. If you wish to make use of alternate payment methods please contact us so we can make the necessary arrangements with you. We do not have our banking details on our web site.

If you do not wish to use a credit card or if you do not have one we offer a direct deposit option. Simply make your purchase as normal and select this option during the checkout process. You will receive a copy of your order with instructions on how to make payment. Please be sure to forward proof of payment to us so that we can ship your order as soon as possible.
Our Bank details are:

Bank: Standard Bank
Branch Name: Parow
Branch Number: 031110
Account Name: Stella’s Secret Wig Studio
Account Number: 271415614
Account Type: Cheque

Please use the last 5 digits of your order number as well as your surname as a reference when paying via EFT.
We will not be held liable for any payments that have not been processed because of incorrect reference number.