What You Need to Know About our Wigs Shipping Policy

WIGS.co.za ships to all South African destinations. Created with you in mind, as you are our most valuable asset. We will process your order as soon as we receive confirmation that your payment has been cleared. 

All items on our website are shipped from our Cape Town offices. 

If we have the item in stock your order should take between 3 and 5 working days to be delivered after payment has been confirmed.

We do our best to keep the most popular styles and colours in stock but are unfortunately unable to carry stock of all the items that we sell. Some items need to be ordered from overseas. 

If you are purchasing an item that needs to be ordered in from our overseas suppliers then the delivery date will be extended by 14 to 21 working days. We will let you know if the item is out of stock with our overseas suppliers and suggest an alternative style. 

Because delivery dates and times are dependent upon factors outside of our direct control we are unable to guarantee them; however, every effort is made to have the goods delivered within the time frames stated. Should there be a delivery problem we will contact you via email and keep you informed of the expected time of arrival (ETA) wherever possible.


Delivery Schedule at Wigs

We will deliver your order as soon as payment has been confirmed. If we have the item in stock it will take between 3 and 5 working days to be delivered to you. If you are ordering an item that we need to order in from our overseas suppliers we will order the items requested immediately to speed up the process but we will only send them to you once your payment has been confirmed. 

In the case of goods delivered by our couriers, a signed waybill/delivery note will constitute your acceptance of the goods and all risks of ownership will pass to you from that moment on.

Please make sure that the delivery address that you provide to us is correct. WIGS.co.za cannot be held responsible for delays or losses of any sort where we deliver to an address provided in error. WIGS.co.za will not incur any forwarding costs on deliveries. 

In the case of goods collected at our offices, an invoice/delivery note signed by you or your representative will constitute your acceptance of the goods and all risks of ownership will pass to you from that moment on.

WIGS.co.za shall not be responsible or held liable for damages or delays resulting from Acts of God, war, riot, seizure, terrorist activities, embargo or other acts or events outside of the reasonable control of WIGS.co.za.

When you receive your order you need to make sure the package is sealed and has not been tampered with. If it has been tampered with, do not accept it from the courier. Check the contents of the package against the Invoice and if there is a discrepancy contact WIGS.CO.ZA immediately using the email address info@wigs.co.za or on telephone number: 27 (021) 511 5868 or via Whatsapp: +27 76 727 5105.

We will not entertain queries on incorrect delivered products or damaged product unless we are notified within 5 working days of you receiving the goods.


Back orders placed on our wigs website

Although we carry a large range of products in our Cape Town warehouse we are unfortunately not able to carry all the styles and colours that are available.

If we do not have the item in stock that you have ordered we will place a backorder for it with our overseas suppliers. Orders from our overseas suppliers generally take between 14 and 21 working days to arrive in our Cape Town warehouse. 

If the item you have ordered is placed on backorder, we will notify you via email of the delay and you can decide whether to wait for that particular item or whether you would like to choose another item. Should the backordered item be part of a larger order we will ship all the items at the same time.

Should you require an update on a Back Order please email info@wigs.co.za and quote your Order Number.


Tax charges on our website

Value Added Tax (VAT) at a rate of 15% has been included on all prices shown on the site.


Credit card security when doing online payment on our website

When an order is placed on our Site we process the credit card payment through PayFast (www.payfast.co.za). Credit Card details are encrypted and are not transferred in plain text and are not stored by WIGS.co.za in any way. You can read up on the PayFast security process on their website. If you pay by credit card your Credit Card statement will reflect a debit by "Payfast*Fascinations".


Guarantee we offer

Whatever warranties are provided for by the manufacturer are passed onto you. WIGS.co.za does not provide any additional or independent warranties or guarantees on the goods we sell. This disclaimer by WIGS.co.za in no way affects the terms of any applicable manufacturer's warranties or guarantees.

WIGS.co.za disclaims all further warranties, express or implied, including, but not limited to, warranties of merchantability and fitness for a particular purpose to the full extent permissible by applicable laws. WIGS.co.za shall under no circumstances be liable for special, incidental, consequential (including lost profits or opportunities) or punitive damages, even if it has been advised of the possibility of such damages

WIGS.co.za makes no warranties or guarantees as to the suitability, performance, truth, quality, accuracy or completeness of any of the content on the Site. Content may be made available for downloading that has been submitted by a third-party on the Site, any questions regarding this content must be directed to the providers of the content. WIGS.co.za and its suppliers can't be held liable for the accuracy and completeness of the Sites information and content. 

WIGS.co.za makes no guarantees or warranties that the information obtained from the use of the Site is accurate and correct or that errors in the software or on the Site will be corrected or that the Site will meet your requirements and needs or that the Site will be error-free, uninterrupted and secure or that the quality of the products, services, information, or other material purchased or obtained by you from the Site will meet your expectations.


Contacting us for further information

If you need to contact us, please email us using the link on the store page, alternatively, you can call on (021) 511 5868 (International + 27 (0) 21 511 58681, via Whatsapp: +27 60 041 9339 or write to us at 13 Blaauwberg Road, Table View, 7441, South Africa


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