Terms & Conditions When Purchasing a Wig

Wigs.co.za is dedicated to your total satisfaction

If you have any suggestions or comments about our terms and conditions please email us info@wigs.co.za

Our Contact details are:

Website: Wigs.co.za

13 Blaauwberg Road

Table View, South Africa, 7441

Phone: (021) 511 5868

Whatsapp: +27 60 041 9339

Email: info [at] wigs [dot] co [dot] za

VAT Number: 4710110836


Welcome to WIGS.co.za


WIGS.co.za is owned and managed by Ember Toavun (Pty) Ltd t/a Fascinations Hair. (1971/008605/07). Your use of the WIGS.co.za web site (the "Site") is governed by these terms and conditions. By using this Site and by doing business with WIGS.co.za, including, but not limited to, e-mail, fax and telephone orders, you agree to these Terms and Conditions. 

It is in your interests to read these Terms and Conditions and make sure that you understand them, so please read the following information carefully. If you do not agree to these terms and conditions, do not use this Site or submit any orders for products or services from WIGS.co.za. Submitting an order or using this Site in anyway constitutes acceptance of these Terms and Conditions. 

Please note these Terms and Conditions may be changed from time to time by WIGS.co.za. It is your responsibility as a user to periodically return to this page and review the Terms and Conditions. Amendments made to these Terms and Conditions will take effect on the day that they are posted on the Site. The use of the WIGS.co.za website after amendments have been made to the Terms and Conditions will constitute agreement to the amendments. 

The use of the WIGS.co.za website is at your sole risk, and is provided on a "when available" and "as is" basis including the content on the Site. Any material downloaded or otherwise obtained from the use of the website is done at your own discretion and risk and you are solely responsible for any damage to your computer system or for the loss of any data that may results from your actions, including any damages resulting from computer viruses and adware. WIGS.co.za takes no responsible for computer system failures such as downtime, lost data, etc. WIGS.co.za takes no responsible for any errors on the web site of whatsoever nature and shall not be liable for any damages of any kind arising from the use of its catalogue or Site, including, but not limited to direct, indirect, incidental, punitive and consequential damages. 

Lady with hair loss wearing the Blake Lite wig by Jon Renau

Click on the image or here to be linked through to Smartlace Lite 


You agree to indemnify and hold WIGS.co.za and its employees as well as its officers, subsidiaries, affiliates, co-branders, suppliers, agents and any other partners harmless from any claim or demand, including reasonable attorneys' fees due to or arising out of the use of the Site or doing Business with WIGS.co.za.

While every effort is made to have the most up to date information available on the website this is not always possible. Prices, products and availability are therefore subject to change without notice.

All transactions between you and WIGS.co.za as well as any disputes related to any interaction between you and WIGS.co.za are governed by and construed in accordance with the laws of the Republic of South Africa without regard to the laws regarding conflicts of law.


The maximum liability that WIGS.co.za shall be limited to is an amount not exceeding the purchase price of the product in question. Any claims against or disputes with WIGS.co.za shall be submitted to arbitration in Cape Town, South Africa. Arbitration shall be confidential and the prevailing rules of the South African Legal system shall apply. In any arbitration, the parties shall be responsible for their own costs, expenses and attorney's fees. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

To the fullest extent permitted by the applicable laws, no arbitration under this agreement shall be joined to an arbitration involving any other party subject to this agreement, whether through class arbitration proceedings or otherwise. 

In the event that this arbitration provision is unenforceable, any litigation regarding this agreement or any transaction between you and WIGS.co.za shall be brought in the Magistrates Court, Wynberg district located in Cape Town, Western Cape Province, South Africa. The customer hereby agrees and submits to such jurisdiction and venue as exclusive and proper. 

If any provision of this agreement shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions. 

The content, trademarks and data on the WIGS.co.za website, including but not limited to, text, graphics, icons, hyperlinks, software, databases, private information, designs, images and agreements are the property of WIGS.co.za and / or its suppliers and / or its subsidiaries and are protected by local and international legislation and treaties. Copyright © exists on all content on the WIGS.co.za website. To obtain permissions for commercial use of any content on this site please contact info@wigs.co.za. Users may view and print content from this site for private purposes only.

All communications with and submissions to WIGS.co.za, including but not limited to comments, ideas and other correspondence by any means shall become and remain the property of WIGS.co.za, including the rights, titles and interests in all copyrights and other intellectual properties of the communications and submissions. WIGS.co.za will exclusively have ownership to all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any communications and submissions and shall be under no obligation to pay any compensation for any information contained therein nor keep any such information confidential nor to respond to the sender or notify the provider of it being used for any purpose whatsoever.

You are and remain solely responsible for the content of any and all communications and submissions made to WIGS.co.za and agree that no content submitted by you to WIGS.co.za will violate any right of any third party, including trademark, privacy and copyright or other personal or proprietary right(s) and further agree that no content submitted by you will be or contain unlawful, abusive or obscene or libellous material. 

Use Lawfully

WIGS.co.za website may only be used by you for lawful purposes. Using the WIGS.co.za website to transmit through it or store on it any content that violates or infringes anyone's rights, including but not limited to intellectual property rights (such as copyrights, trademarks, trade secrets, patents or confidential information) or content that is obscene, pornographic, racist, lewd, defamatory, excessively violent, harassing or otherwise considered to be undesirable, harmful, objectionable, or that intentionally or unintentionally violates any laws (local or international) will, at the sole discretion of WIGS.co.za, result in the content being deleted and your account closed and the relevant authorities will be notified. 

WIGS.co.za cannot screen or review all the content available on our website and therefore cannot accept any liability for illegal, defamatory or obscene or other content. Users are encouraged to contact info@wigs.co.za if they find any content that they believe is illegal or offensive. 

WIGS.co.za reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders at their sole discretion for any reason. Where an order is paid for and it is cancelled by us for whatever reason a full refund will be paid.

If you believe this Site or our staff members are not following our stated terms and conditions please contact info@wigs.co.za

No advice or other information, whether oral, written or from our website will create any warranty or proviso not expressly stated in our Terms and Condition. Our employees are not authorized to vary these Terms and Conditions verbally or in writing and the Terms and Conditions on the site at the time of your order being placed are the Terms and Conditions you are agreeing to.

Making a purchase on our wigs website

Making a purchase could not be easier. Just browse our Site and add any items that you wish to purchase into the shopping cart. You can add as many items as you like to the shopping cart. 

Once you have made your selection, click on 'Checkout'. You will then be asked for a few details that we need in order to complete your purchase. 

When you receive a confirmation e-mail from us that an order has been placed on our Site it is to indicate that we have received your order and / or payment, it does not however indicate that a sale / contract exists between us. We will indicate acceptance of your order, and hence a sale / contract between us when we send you an invoice.

If you pay by credit card your Credit Card statement will reflect a debit by "PAYFAST*FASCINATIONS".

Pricing Errors

WIGS.co.za makes every effort to ensure that the content and data displayed on our website is 100% accurate but errors may still occur. If an item has been incorrectly priced and the customer is unwilling to pay the correct price then we reserve the right to cancel the order and refund the customer the full amount paid by them. 

Shipping And Handling 

WIGS.co.za ships to all South African destinations. We will process your order as soon as we receive confirmation that your payment has been cleared. 

All items on our website are shipped from our Cape Town offices. 

If we have the item in stock your order should take between 3 and 5 working days to be delivered after payment has been confirmed.

We do our best to keep the most popular styles and colours in stock but are unfortunately unable to carry stock of all the items that we sell. Some items need to be ordered from overseas. 

If you are purchasing an item that needs to be ordered in from our overseas suppliers then the delivery date will be extended by 14 to 21 working days. We will let you know if the item is out of stock with our overseas suppliers and suggest an alternative style. 

Because delivery dates and times are dependent upon factors outside of our direct control we are unable to guarantee them; however every effort is made to have the goods delivered within the time frames stated. Should there be a delivery problem we will contact you via email and keep you informed of the expected time of arrival (ETA) wherever possible.

Delivery Schedule 

We will deliver your order as soon as payment has been confirmed. If we have the item in stock it will take between 3 and 5 working days to be delivered to you. If you are ordering an item that we need to order in from our overseas suppliers we will order the items requested immediately to speed up the process but we will only send them to you once your payment has been confirmed. 

In the case of goods delivered by our couriers, a signed waybill / delivery note will constitute your acceptance of the goods and all risks of ownership will pass to you from that moment on.

Please make sure that the delivery address that you provide to us is correct. WIGS.co.za cannot be held responsible for delays or losses of any sort where we deliver to an address provided in error. WIGS.co.za will not incur any forwarding costs on deliveries. 

In the case of goods collected at our offices, an invoice / delivery note signed by you or your representative will constitute your acceptance of the goods and all risks of ownership will pass to you from that moment on.

WIGS.co.za shall not be responsible or held liable for damages or delays resulting from Acts of God, war, riot, seizure, terrorist activities, embargo or other acts or events outside of the reasonable control of WIGS.co.za.

When you receive your order you need to make sure the package is sealed and has not been tampered with. If it has been tampered with, do not accept it from the courier. Check the contents of the package against the Invoice and if there is a discrepancy contact WIGS.CO.ZA immediately using the email address info@wigs.co.za or on telephone number: +27 (21) 511 5868 or via Whatsapp: +27 60 041 9339.

We will not entertain queries on incorrect delivered products or damaged product unless we are notified within 5 working days of you receiving the goods.

Back Orders 

Although we carry a large range of products in our Cape Town warehouse we are unfortunately not able to carry all the styles and colours that are available.

If we do not have the item in stock that you have ordered we will place a backorder for it with our overseas suppliers. Orders from our overseas suppliers generally take between 14 and 21 working days to arrive in our Cape Town warehouse. 

If the item you have ordered is placed on backorder, we will notify you via email of the delay and you can decide whether to wait for that particular item or whether you would like to choose another item. Should the backordered item be part of a larger order we will ship all the items at the same time

Should you require an update on a Back Order please email info@wigs.co.za and quote your Order Number. 

Tax Charges 

Value Added Tax (VAT) at a rate of 15% has been included on all prices shown on the site.

Credit Card Security 

When an order is placed on our Site we process the credit card payment through PayFast (www.payfast.co.za). Credit Card details are encrypted and are not transferred in plain text and are not stored by WIGS.co.za in any way. You can read up on the PayFast security process on their website. If you pay by credit card your Credit Card statement will reflect a debit by "Payfast*Fascinations".


Whatever warranties are provided for by the manufacturer are passed onto you. WIGS.co.za does not provide any additional or independent warranties or guarantees on the goods we sell. This disclaimer by WIGS.co.za in no way affects the terms of any applicable manufacturer's warranties or guarantees.

WIGS.co.za disclaims all further warranties, express or implied, including, but not limited to, warranties of merchantability and fitness for a particular purpose to the full extent permissible by applicable laws. WIGS.co.za shall under no circumstances be liable for special, incidental, consequential (including lost profits or opportunities) or punitive damages, even if it has been advised of the possibility of such damages

WIGS.co.za makes no warranties or guaranties as to the suitability, performance, truth, quality, accuracy or completeness of any of the content on the Site. Content may be made available for downloading that has been submitted by a third-party on the Site, any questions regarding this content must be directed to the providers of the content. WIGS.co.za and its suppliers can't be held liable for the accuracy and completeness of the Sites information and content. 

WIGS.co.za makes no guarantees or warranties that the information obtained from the use of the Site is accurate and correct or that errors in the software or on the Site will be corrected or that the Site will meet your requirements and needs or that the Site will be error free, uninterrupted and secure or that the quality of the products, services, information, or other material purchased or obtained by you from the Site will meet your expectations. 

Contacting Us 

If you need to contact us, please email us using the link on the store page, alternatively, you can call on (021) 511 5868 (International +27 (21) 511 58681, via Whatsapp: +27 60 041 9339. or write to us at 13 Blaauwberg Road, Table View, 7441, South Africa

Privacy Policy and POPIA compliance

WIGS.co.za committed to protecting your privacy.WIGS.co.za takes every reasonable precaution in protecting our user's information. No information is provided or given to any third parties except where necessary for the completion of your request. Only the information that they require to complete their part of fulfilling your order is provided to them. If you have any specific concerns regarding privacy, please send an email to: info@wigs.co.za. WIGS.co.za uses and protects any information that you provide when you use this website knowingly or inadvertently. WIGS.co.za is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with the POPI act. We may collect the following information from you: This privacy policy applies to all the web pages related to this website.

We may collect the following information from you:

  • Name and Surname
  • Contact information, including e-mail address
  • Geographical location information
  • Other information relevant to customer surveys and/or offers
  • The website may collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the Web site from which you linked directly to our site. This information is used to help improve the Site, analyze trends, and administer the Site.

We require this information to provide you with our products and services.

We may also use the information

  • for internal record keeping;
  • to improve our products and services; periodically send you news updates or other information that we think you may find interesting, and or any promotional offers. In this instance we would contact you either by e-mail, phone or WhatsApp.


Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged in as part of the sales process. You can turn on cookies within your browser by going to 'Tools | Internet Options | Privacy'. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

If you use this site, you are responsible for maintaining the confidentiality of your account details and password. You agree to accept responsibility for all activities that occur under your account and with your password. Persons making purchases from this site must be 18 years or older else a parent or guardian must assist. If you supply us with your postal and / or email address you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by calling us or e-mailing info@wigs.co.za

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have established suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

By using this website, you signify your acceptance of our Privacy Policy. If you do not agree to this policy, please do not use our site. Your continued use of the website following the posting of changes to these terms will mean that you accept those changes. The WIGS.CO.ZA website may provide links to other websites or Internet resources. This is done for your convenience and does not imply endorsement of the content, as we have no control over these sites or resources. We cannot and do not take responsibility for these sites and you acknowledge and agree that WIGS.co.za is not responsible for the availability or content of such external sites or resources and that WIGS.co.za is not responsible or liable for any content, advertising, products, or other materials on or available from such sites or resources nor will we be directly or indirectly responsible or liable for any damage or losses that may be caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such site or resource. WIGS.co.za is also not responsible or liable in any way for any information you provide to or that is collected by such sites or resources.

Returns Policy 

All returns have to be preauthorised before they can be returned to our offices. Please make contact with a member of our team to discuss your reason for return. We will authorise the return only after we have evaluated the reason for the return. We might contact you if we need more information. 

If we have made an error and shipped the wrong product or if the item is damaged we will gladly sort out the problem. Please contact us immediately so we can sort out the problem soonest. Please not you have 14 working days to notify us of a problem. If the error is ours the shipping is free to collect and return the goods to you.

If you are not entirely satisfied with your purchase, you may exchange it within 14 working days of receiving it. Exchanges are processed within three business days of receipt. If we don't have stock of the item you request we will order it in for you and let you know when it is expected. You are responsible for the cost of returning the goods to us as well as for the cost of sending the new items to you. The new items will not be shipped until the postage has been paid.

No exchange will be considered unless the original tags and packaging are undamaged and are returned with the goods. When trying on a wig please wear a wig cap at all times to protect your natural hair and the condition of the wig.

All items on SALE cannot be returned or exchanged.

If we receive non qualifying exchanges we you will be charged R 250.00 handling fee to send the items back to you.

We unfortunately cannot entertain refunds.

Be sure to understand the above criteria prior to sending your package to us there are no exceptions.

Remittance Terms 

Orders can be paid by Credit Card, Bank Deposit or Electronic Funds Transfer. All payments are subject to a clearance period, the clearance period is dependent on the banks concerned. If you wish to make use of alternate payment methods please contact us so we can make the necessary arrangements with you. Contact info@wigs.co.za to arrange this. Your order will only be dispatched after the funds have cleared. 

You agree to accept your tax invoices and other tax documents in electronic form, whether it is emailed or available for download on our website.

Please include the last 5 digits of the order number as the reference number on the deposit if paying by any means other than the online credit card option. If paying by any means other than credit card please fax or email proof of payment.

All goods remain the property of WIGS.co.za until paid for in full.

Our Bank Details are:

Bank: First National Bank

Branch: Century City 

Account Name: Ember Toavun (Pty) Ltd

Account No. 62603684102

Type: Business Cheque

Sort Code: 20 09 09

Swift Code: FIRNZAJJ


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